Outsourcing Agreement

Business

Service contract transferring specific business functions to external provider, defining service levels, governance procedures, transition plans, and data protection requirements.

Outsourcing Agreement

Disclaimer: This template is provided for informational purposes only and does not constitute legal advice. Consult a qualified legal professional before using any legal document.

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Key Clauses

  • 1

    Outsourced Services

    Defines the business functions, processes, or tasks being outsourced.

  • 2

    Performance Standards

    Establishes KPIs, quality benchmarks, and measurement methodology.

  • 3

    Governance Structure

    Creates oversight committees, reporting cadences, and escalation procedures.

  • 4

    Transition Plan

    Details the transfer of operations from client to provider and reverse transition.

  • 5

    Data Protection

    Ensures compliance with data security and privacy requirements.

When You Need This

  • Outsourcing customer service, manufacturing, or IT operations to a third party
  • Establishing quality controls and governance for outsourced business functions
  • Planning operational transitions when moving work to an external provider
  • Documenting data protection obligations for offshore outsourcing arrangements

Frequently Asked Questions

What is a Outsourcing Agreement?

Service contract transferring specific business functions to external provider, defining service levels, governance procedures, transition plans, and data protection requirements.

What should a Outsourcing Agreement include?

A comprehensive outsourcing agreement should include: outsourced services, performance standards, governance structure, transition plan, data protection.

When do I need a Outsourcing Agreement?

Outsourcing customer service, manufacturing, or IT operations to a third party. Establishing quality controls and governance for outsourced business functions. Planning operational transitions when moving work to an external provider. Documenting data protection obligations for offshore outsourcing arrangements.

Is this template legally binding?

Templates provide a strong starting point, but we recommend having important agreements reviewed by a qualified attorney in your jurisdiction to ensure they meet local legal requirements.

Can I customize this template?

Yes — all bracketed [placeholder] fields can be replaced with your specific information. You can also add, remove, or modify clauses to fit your particular situation.

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