Managed Services Agreement

Technology

Comprehensive IT service contract where provider assumes responsibility for client's technology infrastructure, including monitoring, maintenance, security, and strategic planning.

Managed Services Agreement

Disclaimer: This template is provided for informational purposes only and does not constitute legal advice. Consult a qualified legal professional before using any legal document.

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Key Clauses

  • 1

    Managed Services Scope

    Defines the systems, processes, or functions managed by the provider.

  • 2

    Service Levels

    Establishes performance metrics, uptime targets, and response time requirements.

  • 3

    Monitoring and Reporting

    Details proactive monitoring, alerting, and regular reporting obligations.

  • 4

    Staffing and Resources

    Specifies dedicated personnel, qualifications, and resource allocation.

  • 5

    Transition Services

    Covers onboarding, knowledge transfer, and exit transition procedures.

When You Need This

  • Outsourcing IT infrastructure management to a managed service provider
  • A business engaging an MSP for ongoing technology operations
  • Establishing clear SLAs and monitoring expectations with a service provider
  • Planning transition and exit procedures for managed service relationships

Frequently Asked Questions

What is a Managed Services Agreement?

Comprehensive IT service contract where provider assumes responsibility for client's technology infrastructure, including monitoring, maintenance, security, and strategic planning.

What should a Managed Services Agreement include?

A comprehensive managed services agreement should include: managed services scope, service levels, monitoring and reporting, staffing and resources, transition services.

When do I need a Managed Services Agreement?

Outsourcing IT infrastructure management to a managed service provider. A business engaging an MSP for ongoing technology operations. Establishing clear SLAs and monitoring expectations with a service provider. Planning transition and exit procedures for managed service relationships.

Is this template legally binding?

Templates provide a strong starting point, but we recommend having important agreements reviewed by a qualified attorney in your jurisdiction to ensure they meet local legal requirements.

Can I customize this template?

Yes — all bracketed [placeholder] fields can be replaced with your specific information. You can also add, remove, or modify clauses to fit your particular situation.

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