Technology
Managed Services Agreement
Comprehensive IT service contract where provider assumes responsibility for client's technology infrastructure, including monitoring, maintenance, security, and strategic planning.
Key Clauses
1
Managed Services Scope
Defines the systems, processes, or functions managed by the provider.
2
Service Levels
Establishes performance metrics, uptime targets, and response time requirements.
3
Monitoring and Reporting
Details proactive monitoring, alerting, and regular reporting obligations.
4
Staffing and Resources
Specifies dedicated personnel, qualifications, and resource allocation.
5
Transition Services
Covers onboarding, knowledge transfer, and exit transition procedures.
Use This Template
When You Need This
- Outsourcing IT infrastructure management to a managed service provider
- A business engaging an MSP for ongoing technology operations
- Establishing clear SLAs and monitoring expectations with a service provider
- Planning transition and exit procedures for managed service relationships